NARWAL SUPPORT

Product Help - S20 Pro

Usage Instructions
  • Usage Instructions
  • Handle
  • Vacuum Mop
  • Self-cleaning base
  • Accessories

Usage Instructions

How to install the S20 Pro?

[S20 Pro Handle Installation] Adjust the direction of the handle's end and insert it into the port on the floor cleaner device following the arrow direction. Once you hear a "click" sound, ensure the handle is firmly in place without any looseness. This signifies successful installation of the handle.
[Adding Clean Water] The clean water tank is located in the base of the floor cleaner. Remove the water tank and open the cap on the tank's water inlet to add water. After filling, securely close the inlet cap and place the water tank back into the base.
[Adding Cleaning Solution] Press the button on the right side of the roller brush cover and lift up to remove the cover. Pour the cleaning solution into the storage compartment (please do not use non-official Yunmi cleaning solutions to avoid damage to the machine). Fill to the MAX line, which is full. A fully filled cleaning solution compartment can last approximately 40 days (or about 20 water tank refills).
[Product Charging] After connecting the power to the self-cleaning base, please place the floor cleaner device into the base. When you hear a "ding-dong" sound and see the charging animation on the screen, the charging process has started.

How to start a cleaning task?

Please remove the vacuum from the self-cleaning base, short press the Power On/Off button and follow the voice instructions. Press and twist the handle to initiate cleaning (locked status when θ>90°). Alternatively you can twist the handle and then short press the Power On/Off button.

[Start Cleaning Mode] Once the floor cleaner is activated, simply select the desired cleaning mode on the handle's screen to begin your cleaning task.
[MAX Function]: When encountering heavily soiled areas, press and hold the trigger to activate the MAX function. Release the trigger to deactivate it.

How do I pause a task?

If you need to pause the washer during the cleaning process, simply short press the Power On/Off button or lock the handle.

How to enable or disable self-cleaning on S20 Pro?

After cleaning is complete, place the vacuum back into the charging base:
1. Enable self-cleaning+drying: Click the self-cleaning button on the side front of the handle to activate self-cleaning mode, which will automatically start drying after self-cleaning is completed;
2. Only enable self-cleaning: Press and hold the self-cleaning button for 2 seconds to enable self-cleaning only;
3. End self-cleaning and drying: To end the self-cleaning or drying task, you can short press the Power On/Off button, or the self-cleaning button.

Reminder: Please clear up all components of the dirty water tank after self-cleaning is complete.

Low Area Cleaning

The S20 Pro can lay flat at a 180° angle, effectively addressing hard-to-reach areas such as under sofas and tables. This feature allows for a larger turning radius, making it more convenient to clean low-lying areas.
With its body edge being just 1mm thick, it can complete household cleaning tasks in a single go. It reaches dirt and dust along walls, table corners, and narrow spaces seamlessly.

Why can't the MAX Enhancement be activated when the machine is lying flat?

When cleaning low areas, the S20 Pro slightly reduces suction power in lie-down mode to prevent blowing dust and lint, which could impact the health of sensitive individuals and pets by being inhaled. The entire device can be maneuvered into low spaces and flexibly rotated, ensuring thorough cleaning while preventing the scattering of dust and lint.

How to process a Self-cleaning?

After completing the cleaning task, place the floor cleaner back into the charging base:

[Activate Self-Cleaning + Drying]: Press the [Self-Cleaning] button on the front side of the handle to start the self-cleaning mode. Once self-cleaning is complete, the drying mode will activate automatically.
[Activate Self-Cleaning Only]: Press and hold the self-cleaning button for 2 seconds to activate only the self-cleaning mode.
[End Self-Cleaning and Drying]: If you need to end the self-cleaning or drying tasks, you can briefly press the power button or the self-cleaning button.

Kind Reminder: Please promptly clean the dirty water tank components after self-cleaning is complete.

Can the dirty water tank be removed during self-cleaning?

Removing the dirty water tank will not interrupt the drying of the roller brush, but the fan will stop and cannot dry the pipelines and filter. If you need to dry the filter and roller brush, do not remove the tank. The S20 Pro can also dry the pipelines and filter

How strong is the suction power? What size waste can it handle?

S20 Pro features a suction of up to 14,000 Pa and a maximum single-device suction power of 76AW, which can clean hair and dust from the floor efficiently, making it ideal for homes with a lot of hair; cleaning is also very easy - all you need to do is remove the solid waste box and dispose of the waste inside.

Can the S20 Pro be used to clean carpets, tiles and wooden floors?

All cleaning modes are suitable for hard surfaces such as tiles, marble, hardwood floors, and laminate flooring. The Suction Mode is specifically designed to clean dust and fine particles on short-pile carpets.

Does it have a vacuum-only mode?

In Suction Mode, S20 Pro exclusively vacuums water without performing any washing. This setting is ideal for cleaning waterlogged floors and short-pile carpets, with the clean water tank supply turned off.

What functional upgrades does the S20 Pro have compared to the S10 Pro?

Compared to the S10 Pro, the S20 Pro has been upgraded in terms of suction power, physical buttons, intelligent detection, dirt detection, and battery life. Additionally, it now features self-cleaning dirt detection, intelligent drying detection, anti-hair tangling technology, and an automatic cleaning solution dispensing function.

Handle

How to install and remove the handle?

Installing the Handle:

1. Remove the handle from the packaging box.
2. Insert the handle vertically into the main port of the floor washer.
3. Ensure it is securely attached and not loose.

Removing the Handle:

1. Locate the removal hole on the machine's body where the handle is attached.
2. Insert a hard object, such as a small screwdriver or the tip of a ballpoint pen, into the removal hole and press down on the clip.
3. Simultaneously, push the handle upward to detach it.

Display Design

The display features an LCD high-definition screen. A round screen approximately 1.28-inches in size is set on the handle; The design on the handle is to make it easier and more intuitive for users to view the screen; this allows for close-up observation, making the operating panel and screen design integrated for more convenient interaction. Additionally, the floor washer's self-cleaning and charging status can be checked without needing to bend down.

Switching the cleaning modes on S20 Pro

While the device is powered on, you can switch between multiple cleaning modes by clicking the "Mode" button on the control panel:

Single Click: Cycle through Suction Mode, Turbo Mode, Quiet Mode, and Smart Mode.

Press and Hold the Trigger button
: Activate MAX enhancement; release to exit. When cleaning the floor: double-press to turn/on/off automatic detergent filling

Will the charging icon always be displayed after charging?

After charging, the screen will enter sleep mode and turn off. Press the Power button to wake the screen, and the charging icon will be displayed.

S20 Pro Power On/Off

The S20 Pro features a physical Power On/Off button:

When Cleaning:

Short Press: Power on or pause
Press and Hold for 2 Seconds: Power off

When Self-Cleaning or Drying:
Short Press: End task

Locking and Unlocking

Unlocking the Device:

When Powered Off:

Hold the handle and gently press down while pushing it backward to unlock the machine.
Press the Power On/Off button to start cleaning.

When Paused:

Hold the handle and gently apply downward pressure while pushing it backward to unlock the device.
Resume cleaning.

Midway Lock:

If you need to pause during the cleaning process, you can either:

Stand the handle upright at more than a 90° angle, or
Short press the Power On/Off button to pause.
Then, stand the handle upright again to lock and pause the cleaning process.

S20 Pro Mode Button

The S20 Pro Mode Button is a physical, mechanical button that operates as follows:

During cleaning:
Short press: Switch between modes (Smart, Turbo, Quiet, and Suction).


During self-cleaning or charging with the screen on:
Short press: Activate drying mode only.

While charging with the screen on:
Press and hold for 2 seconds: Toggle voice on/off.

S20 Pro Self-cleaning button

The self-cleaning button is a physical, mechanical button that operates as follows:

When charging with the screen on:

Short press: Activate self-cleaning and drying (drying will start automatically after self-cleaning is completed).
Press and hold for 2 seconds: Activate self-cleaning only.

Is it normal to feel static electricity when touching the handle of the S20 Pro during use?

In a dry environment, static electricity is easily generated, similar to the sparks that occur when removing a sweater or the static shock received when shaking hands. In sunction mode, the high-speed airflow and the dry rotating roller brush may create static electricity through friction with the structural components. When your body comes into contact with it, a discharge may occur. This is a normal phenomenon and poses no harm. To avoid this, you can start in another mode for about 10 seconds before switching to suction mode; this can help prevent static shocks.

How to switch languages?

Press both the Mode button and the Self-Cleaning button when the vacuum is locked to switch the language.

Vacuum Mop

Remove/clean/install the roller brush cover

Remove/clean the roller brush cover:
Gently press the Release button on the side of the roller brush cover to remove the cover, and then use water + cleaning brush to clean it

Install the roller brush cover:
Align the roller brush cover and press it down, ensuring it is not loose
Friendly reminder: It is recommended to clean it immediately after each use

S20 Pro pipelines maintenance

You need to disassemble the components of the dirty water tank, use a cleaning brush to clean the inside of the pipelines, and wipe the inner edges with a damp cloth or tissue.

Friendly reminder: Regular cleaning of the pipelines is necessary to prevent the sensors from being blocked by dirt.

Self-cleaning base

Self-cleaning Base Function

1. The built-in power adapter provides a charging interface for the vacuum;
2. The vacuum needs to be placed on the self-cleaning base for self-cleaning;
3. The vacuum will remain in charging state during self-cleaning or drying

S20 Pro floor washer and self-cleaning base maintenance

When the device is turned off, use a damp cloth or tissue to wipe the body and base. Wipe the side air outlet and the lower hot air outlet on the base with a clean cloth to avoid blocking. To ensure a smooth device operation, regular maintenance is recommended to ensure optimal performance.

Temperature of the self-cleaning base during drying

The maximum drying temperature is 65°C. During the drying process, please be careful not to touch or get too close to the product to avoid burns. Additionally, do not touch the rotating parts of the roller brush during operation, self-cleaning, or drying to prevent injury.

How to disassemble and install the base tray?

The base tray needs regular cleaning: Remove the base tray, use water + the included cleaning brush for cleaning, air dry or wipe dry, and then put it back on the base.

Charging contacts maintenance on S20 Pro

The charging contacts on the base need regular cleaning to prevent dirt from affecting the charging interface. If there is dirt on the charging port, gently wipe the charging contacts with a damp tissue in the power off state.

Will the floor washer charge during self-cleaning or drying?

Yes, the floor washer will remain in its charging state during self-cleaning or drying.

Accessories

Can I wash the antibacterial filter? Can I use it immediately after washing?

The antibacterial filter can be washed with water, but it needs to be iron-dried or air-dried before use. Shake the clean filter dry, put it back into the vacuum, and tap the Mode button to iron dry the filter before use.

Antibacterial filter replacement cycle

Clean after every use and replace every 3-6 months

Roller brush replacement cycle

Clean after every use and replace every 3-6 months

How to fill the detergent?

Add the detergent into the detergent slot and the vacuum will automatically extract the detergent during cleaning

How many times can a bottle of detergent fill the wet dry vacuum?

A bottle of detergent can be added twice if the wet dry vacuum is completely empty of detergent. Users can check the remaining volume through the detergent window on the vacuum.

Can the detergent for the robot vacuum be used in the wet dry vacuum?

No. We suggest using the dedicated detergent for the wet dry vacuum.