NARWAL SUPPORT

Product Help - S10 Pro

Usage Instructions
  • Usage Instructions
  • Handle
  • Vacuum Mop
  • Self-cleaning base
  • Accessories

Usage Instructions

How to start a cleaning task?

Please remove the vacuum from the self-cleaning base, short press the Power On/Off button and follow the voice instructions. Press and twist the handle to initiate cleaning (locked status when θ>90°). Alternatively you can twist the handle and then short press the Power On/Off button.

How do I pause a task?

If you need to pause the washer during the cleaning process, simply short press the Power On/Off button or lock the handle.

How to enable or disable self-cleaning on S10 Pro?

After cleaning is complete, place the vacuum back into the charging base:
1. Enable self-cleaning+drying: Click the self-cleaning button on the side front of the handle to activate self-cleaning mode, which will automatically start drying after self-cleaning is completed;
2. Only enable self-cleaning: Press and hold the self-cleaning button for 2 seconds to enable self-cleaning only;
3. End self-cleaning and drying: To end the self-cleaning or drying task, you can short press the Power On/Off button, or the self-cleaning button.

Reminder: Please clear up all components of the dirty water tank after self-cleaning is complete.

Low Area Cleaning

When the angle between the handle and the ground is less than 25°, the vacuum automatically switches to low-area cleaning mode. In areas with more dust and lint, it intelligently adjusts the suction to prevent dust dispersion. This low-area cleaning mode accommodates heights of 150mm and above, with the handle capable of lying flat at 180°, effectively reaching and cleaning those often-overlooked corners. No corner is left untouched.

Why can't the MAX Enhancement be activated when the machine is lying flat?

When cleaning low areas, the S10 Pro slightly reduces suction power in lie-down mode to prevent blowing dust and lint, which could impact the health of sensitive individuals and pets by being inhaled. The entire device can be maneuvered into low spaces and flexibly rotated, ensuring thorough cleaning while preventing the scattering of dust and lint.

Self-cleaning Process

1. The vacuum automatically fills the self-cleaning area of the base with water, while the drum rotates to disinfect the roller brush.
2. The fan activates to recover wastewater from the pipeline, directing it to the dirty water tank for cleaning and disinfection of the pipelines.
3. During this process, the system intelligently detects dirt in the pipeline wastewater and performs deep disinfection cleaning.
4. Electrolyzed water is continuously produced throughout to ensure thorough disinfection and cleaning as described above.

Self-cleaning and Drying

After cleaning the floor, place it onto the self-cleaning base and short press the Self-cleaning button. Short press: Initiates self-cleaning and drying (drying starts automatically after self-cleaning is completed); Press and hold for 2s: Only initiates self-cleaning, with self-cleaning time intelligently adjusted based on the actual dirt conditions (55-160s). The drying time for the antibacterial roller brush/filter is less than 30mins.

Can the dirty water tank be removed during self-cleaning?

Removing the dirty water tank will not interrupt the drying of the roller brush, but the fan will stop and cannot dry the pipelines and filter. If you need to dry the filter and roller brush, do not remove the tank. The S10 Pro can also dry the pipelines and filter

Will the self-cleaning process be interrupted due to low battery?

When you place the floor washer back on its base for self-cleaning and a low battery is detected, it will automatically charge to 10% before initiating the self-cleaning process.

How strong is the suction power? What size waste can it handle?

S10 Pro features a suction of up to 14,000 Pa and a maximum single-device suction power of 76AW, which can clean hair and dust from the floor efficiently, making it ideal for homes with a lot of hair; cleaning is also very easy - all you need to do is remove the solid waste box and dispose of the waste inside.

Can the S10 Pro be used to clean carpets, tiles and wooden floors?

All cleaning modes are suitable for hard surfaces such as tiles, marble, hardwood floors, and laminate flooring. The Suction Mode is specifically designed to clean dust and fine particles on short-pile carpets.

Does it have a vacuum-only mode?

In Suction Mode, S10 Pro exclusively vacuums water without performing any washing. This setting is ideal for cleaning waterlogged floors and short-pile carpets, with the clean water tank supply turned off.

How does AI DirtSense™ work on S10 Pro?

1. During the cleaning process, the floor washer constantly monitors its own dirt levels to indirectly assess the condition of the floor, displaying this information on the screen. It can also intelligently adjust the suction power, roller brush motor speed, and clean water supply based on the detected dirt levels to enhance cleaning efficiency.

2. If the floor remains dirty, both screen and voice alerts will prompt the user to initiate the self-cleaning process.

3. During self-cleaning, the intelligent AI DirtSense™ feature ensures a comprehensive and effective self-cleaning cycle.

The feature of Electrolyzed Water Disinfection

When powered on, the electrolyzed water disinfection function is automatically activated in all modes except for the Suction mode. This feature ensures instant activation at startup. Simply fill the clean water tank with tap water—no additional solvents are necessary. This system achieves a sterilization rate of 99.99%, effectively safeguarding your entire family's health.