Policies Overview
Product Support Policy
Product Support Policy
Updated on: April 24, 2024
Effective on: April 24, 2024
Narwal (“We” or “Narwal”) does our best to provide continuous security updates for our hardware products. The security updates include the latest security patches, security vulnerability fixes, and other necessary security improvements.
Narwal will maintain the security updates for at least 2 years from the launch day of products. The support for security updates may vary according to models of the products and is therefore subject to the actual situation.
We will regularly publish the security updates of Narwal hardware products here, and we encourage you to regularly review this Policy.
|
Category |
Model Name |
Model Number |
Launch Date |
End of Security Updates |
|
Clean Robot |
Narwal T10 |
YJCC007 |
2021/06/01 |
2023/06/01 |
|
Clean Robot |
Narwal Freo |
YJCC012 |
2022/09/15 |
2024/09/15 |
|
Clean Robot |
Narwal Freo X Ultra |
YJCC015 |
2023/08/15 |
2025/08/15 |
|
Clean Robot |
Narwal Freo Z Ultra |
YJCC017/YJCC022 |
2024/04/19 |
2026/04/19 |
|
Clean Robot |
Narwal Freo X Plus |
YJCC018 |
2024/04/20 |
2026/04/20 |
*Disclaimer:
- Once the security updates support period is published on this page, it will not be shortened later. If it is extended, we will modify this policy in a timely manner.
- The information on this page is for reference only, and the actual situation is subject to the security updates and applicable product models received by your App.
- We may modify this Policy from time to time, and we encourage you to regularly review the latest version to understand the security updates of Narwal hardware products.