NARWAL POLICIES

Policies Overview

Product Support Policy

Product Support Policy

Updated on: April 24, 2024

Effective on: April 24, 2024

 

Narwal (“We” or “Narwal”) does our best to provide continuous security updates for our hardware products. The security updates include the latest security patches, security vulnerability fixes, and other necessary security improvements.

Narwal will maintain the security updates for at least 2 years from the launch day of products. The support for security updates may vary according to models of the products and is therefore subject to the actual situation.

We will regularly publish the security updates of Narwal hardware products here, and we encourage you to regularly review this Policy.

 

Category

Model Name

Model Number

Launch Date

End of Security Updates

Clean Robot

Narwal T10

YJCC007

2021/06/01

2023/06/01

Clean Robot

Narwal Freo

YJCC012

2022/09/15

2024/09/15

Clean Robot

Narwal Freo X Ultra

YJCC015

2023/08/15

2025/08/15

Clean Robot

Narwal Freo Z Ultra

YJCC017/YJCC022

2024/04/19

2026/04/19

Clean Robot

Narwal Freo X Plus

YJCC018

2024/04/20

2026/04/20

 

*Disclaimer:

  1. Once the security updates support period is published on this page, it will not be shortened later. If it is extended, we will modify this policy in a timely manner.
  2. The information on this page is for reference only, and the actual situation is subject to the security updates and applicable product models received by your App.
  3. We may modify this Policy from time to time, and we encourage you to regularly review the latest version to understand the security updates of Narwal hardware products.