Policies Overview

Shipping & Delivery

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Shipping Area

Only Canada


When filling in the postal code, please do not enter a space in the middle. For example A0K1M0. Entering a postal code in the wrong format may cause the checkout failure.

Narwal's postage for remote areas is calculated based on their remoteness. 

Due to delivery reasons, non-delivery areas include the entire Northwestern Province, Yukon Province, and part of the postal code area.

If you have any questions, please feel free to contact our online customer service or send e-mail to

Shipping Methods

Processing Time

Shipping Time

Cost(only for non-remote areas)


1-3 business days (excluding Saturdays, Sundays, and Holidays)

5~9 business days

Order≥C$90, the shipping charge is free;Order<C$90, the shipping charge is C$18

Attention: 1. When your order has been shipped, you will receive an email with tracking information. 2. Shipping fees are non-refundable. If you refuse any shipments from, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. 


Delivery claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).