Creating an account on the official Narwal website automatically makes you a Narwal Circle member. App registration, device binding, or email subscription alone does not count as membership registration.

Customers with an existing Narwal website account do not need to register again. Simply sign in to view your membership benefits.

Existing customers will be assigned a membership tier based on their historical cumulative spending. They will receive only the registration points and the upgrade reward points for their final assigned tier. Upgrade rewards for skipped intermediate tiers will not be granted.

Your membership tier is based on your cumulative spending. Please refer to the membership page for tier thresholds. Spending accumulates without an annual time limit and does not reset at the beginning of a new year. Points expiration is separate from cumulative spending, so expired points will not affect your accumulated spending.

Each membership tier upgrade reward is granted only once, when a member first reaches that tier and meets the eligibility requirements. If a member is downgraded and later reaches the same tier again, the upgrade reward will not be issued again.
If a member skips multiple tiers in a single upgrade, only the upgrade reward for the final tier reached will be granted. Rewards for skipped intermediate tiers will not be issued.

Purchase points are calculated based on the product price displayed on the product page at the time of purchase. Discounts, shipping fees, and taxes are excluded from the points calculation.

Purchase points will become available 30 days after the order is placed. Before being credited, they will appear as Pending Points and will not be included in your available points balance or eligible for redemption.

The applicable earning rate and promotional multipliers are subject to the details displayed on the membership page and the relevant promotional terms.

Full refund before points become available: All pending points from the order will be canceled and will not be issued.

Partial refund before points become available: Pending points associated with the refunded portion will be canceled. Any remaining eligible points will become available under the standard schedule.

Refund after points become available: Points earned on the refunded portion will be deducted from your available balance. If your balance is insufficient, it will be reduced to zero and will not become negative.

Points follow a rolling 12-month expiration policy, with all unused points in your account sharing the same expiration date. Whenever you earn or redeem points, the expiration date for your remaining balance resets to 12 months from that activity. If you do not earn or redeem points for 12 consecutive months, your unused points will expire. Redeeming only part of your balance also resets the expiration date for your remaining points.
Pending Points are not included in your available points balance. The expiration period applies once points are officially credited to your available points balance.

Sign in to your Narwal website account, visit the membership page, and select your desired reward. Review the points required, reward details, and applicable terms before confirming. Completed redemptions cannot be canceled or exchanged.

Coupons redeemed with points are valid for 90 days from the date of issuance. Expired coupons cannot be reactivated, and the points used to redeem them will not be refunded. Please check each coupon for its exact expiration date.

Coupons redeemed with points cannot be combined with other discount codes or promotional offers. Minimum purchase requirements, eligible products, and other restrictions are subject to the terms displayed on each coupon.

If an order using a points redemption coupon is cancelled or fully refunded, the original coupon will not be restored or reissued. However, the points used to redeem the coupon will be returned to your membership points balance in the form of points, rather than as a replacement coupon.

This points return policy applies only to Amount Discounts, Percentage Discounts, and Free Product Discounts. It does not apply to Free Shipping Discounts.

Purchase points earned from the refunded order will be cancelled or deducted separately according to the standard order refund policy.

Automatic points returns are not supported for partially refunded orders.

No. Points earned on the Narwal Canada website can only be used on that website. They cannot be combined, transferred, or redeemed across different country websites. Points are tied to your Narwal account, cannot be transferred to another account or person, and have no cash value. They cannot be exchanged or withdrawn for cash.

You may not use false identities, abuse multiple accounts, automate account registration, exploit system vulnerabilities, or engage in fraudulent activities to obtain points or rewards. Narwal reserves the right to take action against violations in accordance with the membership program rules.

For questions about your membership, points, or rewards, please email support.na@global.narwal.com. Include your membership email address and any relevant order or redemption details so our team can assist you.