Flagship

Narwal Freo Z Ultra Robot Vacuum & Mop

C$1,999.99

Clean Before You Even Notice.
  • Hyper Precise Obstacle Avoidance
  • Real-Time Cleaning Decisions
  • Ultra-Quiet All-in-One Base Station
  • 12,000 Pa Suction Power
  • Dual Scrubbing Mops

 

Get this item for C$1,799.99 with the automatic discount code FRZU

C$200 OFF

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Get this item for C$1,799.99 with the automatic discount code FRZU

C$300 OFF

Copy: FRZU
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Galaxy Silver

Extended Warranty

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Pay with ease

Narwal Freo Z Ultra Robot Vacuum & Mop

C$1,999.99

Out of stock

Narwal Freo Z Ultra Robot Vacuum & Mop

C$1,999.99

Out of stock

Hyper-Precise Avoidance and Cleaning

Spaces left clean, hazards left alone.

Sees Everything and Reacts Fast

Dual 136° cameras and dual AI chips.

Real-Time Cleaning Decisions
Real-Time Cleaning Decisions

Targets, identifies, and adapts for messes.

Ultra-Quiet AI-Powered Station
Ultra-Quiet AI-Powered Station

Self-drying, and cleaning, with adaptive hot water mop washing.

12,000Pa Suction
12,000Pa Suction

99% particle removal on hard floors.

High-Intensity Mopping
High-Intensity Mopping

Dual scrubbing mops remove stubborn stains.

Hear From Our Influencers

Advanced Obstacle Avoidance

Ultra-Quiet Base Station

Quiet Yet Powerful Cleaning

Whisper-Quiet Cleaning

A hands-free and powerful base station that's 15%* quieter than the industry average and as quiet as a library—perfect for working from home.

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Quietly Sucks Up All Debris

Captures 99%* of particles on hardwood floors, effortlessly removing hair, debris, and hidden dust from crevices and carpets.

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Certified Zero-Tangle

SGS confirms 0%* hair tangling, even on deeper carpets. Perfect for pet owners.

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Carpet Cleaning Master

Lifts the mop by 0.47 inches (12mm) and boosts suction 160% to get debris embedded in carpets.*

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Cleaning Beyond the Floor

EdgeSwing technology ensures floors are cleaned up to the walls while the baseboard module cleans vertical surfaces.

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Mops Until Floors Shine

Dual mops mimic hand-cleaning and downward pressure to remove even the most stubborn stains, including 72-hour-old ketchup, coffee, and jam.*

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All Things Considered

LiDAR 4.0 Navigation

Scans your house and surroundings in full 360° to instantly create a detailed 4-layer 3D map, and plan the most efficient route.

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Voice Control

Manage your cleaning with ease using voice commands. Adjust your preferences effortlessly through Alexa, Siri, or Google Home.

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Freo_Z_Ultra_6027afaf-bdf6-4b7d-92bd-ce25cc879aee

Specifications

Robot
Dimensions

355*350*109.6 mm


Weight

4.5 kg


Battery

≥5000mAh


Rated voltage

14.4V


Rated power

65W

Base Station
Dimensions

430.8*462*388.3 mm


Weight

12.3 kg


Rated input

120V 60Hz


Rated output

20V-2.0A


Charging

45W

What's in the Box

Narwal_Freo_Z_Ultra_Galaxy_Silver_or_Space_Gray

Narwal Freo Z Ultra(Galaxy Silver or Space Gray)

Support

FAQs
  • FAQs
  • Manual
1. What are the key features of Narwal Freo Z Ultra?

The Narwal Freo Z Ultra features the World's First Dual RGB Cameras and Dual AI Chips, delivering human-like intelligence for truly uninterrupted cleaning performance.

  • AI-Powered Obstacle Avoidance: Provides advanced recognition of 120+ objects, ultra-quick reaction to unexpected obstacles, and close-range cleaning around objects for maximum coverage.
  • Real-time Cleaning Decisions: Automatically adjusts cleaning mode based on mess type, ensuring maximum thoroughness, and targeting larger messes.
  • Quiet Operation: Designed for low noise during both robot cleaning and base station operations, providing a quieter user experience.
  • All-in-One Base Station: Performs deep cleaning for both the robot and mop pads, featuring AI-powered hot water mop washing and 120-day dust bag storage for a truly hands-free experience.
  • 12,000Pa Suction Power with Certified Tangle-Free Brush
  • Deep Carpet cleaning:Boosts suction to tackle deeply embedded dirt and automatically lifts the mop to keep carpets dry.
  • 3D Cleaning with EdgeSwing and Baseboard Cleaning
2. What is the advantage of Narwal Freo Z Ultra's TwinAI Obstacle Avoidance?

The Freo Z Ultra uses TwinAI obstacle avoidance with dual RGB cameras and AI chips, creating a 3D view for human-like object detection and reacting to unexpected obstacles at lightning-fast speed. It accurately identifies tricky obstacles like mini toys, cleans close to cables without tangling, and maintains a safe distance from pet poop, ensuring smooth cleaning and maximum coverage—no more prep or rescues needed.

3. How does the Smart Cleaning Decisions enhance its cleaning performance?

The Freo Z Ultra's Smart Cleaning adjusts in real-time based on dirt type. For solids, it increases suction, lifts the mop, and slows the side brush; for liquids, it lowers the mop, adjusts pressure, and stops the side brush. This prevents wet-dry mixing in the dustbin, avoiding odors and bacteria, and ensures no debris spread—delivering a thorough, hygienic clean without manual maintenance.

4. Does the TwinAI Obstacle Avoidance ensure my home's privacy is protected?

The Freo Z Ultra protects your privacy by analyzing images locally on its AI chip, with no cloud uploads by default. TÜV Certified for Protected Privacy IoT Service ensures all personal and environmental data remain stored locally, providing maximum privacy protection with data uploads disabled by default.

5. How does AI Adaptive Hot-Water Mop Washing benefit?

It uses real-time dirt detection during mop washing, intelligently adjusting the water temperature for precise and thorough stain removal. 113°F removes dirt and powders without scorching, 140°F carries away oil and grease, and 167°F kills bacteria and leaves the mops sterile.

6. How often do I need to replace the dust bag in the base station?

Only 3-4 times a year, thanks to the 2.5L large-capacity antibacterial dust bag and dust bag compression technology, which increase storage time by 60%.

7. Is the Narwal Freo Z Ultra ideal for pet-owning families?

With 12,000Pa suction and a Certified Tangle-Free Brush, pet hair is thoroughly picked up. The pet video call feature lets you check on your pets anytime, while it smartly avoids pets and keeps a safe distance from pet accidents.

Narwal Freo Z Ultra User Manual

Download

Terms and Conditions for Freo Z Ultra New Product Launch

Welcome to the Freo Z Ultra new product launch event (hereinafter referred to as the "Event"). Please carefully review the following terms and conditions before participating. By participating, you agree to comply with these terms and conditions.

 

Event Overview

The Event is valid from September 6, 2024,12:00 AM (PT) to October 22, 2024, 11:59:59 PM (PT). This Event is exclusively available on the Narwal official website (https://ca.narwal.com/). The Event is divided into three phases, with specific terms for each phase as outlined below:

Phase 3: October 8, 2024,12:00 AM (PT) - October 22, 2024, 11:59:59 PM (PT)

  • Event Details: During this phase, users may apply the coupon code obtained in the previous phase to purchase the Freo Z Ultra or Freo Z Ultra bundle. Coupon codes must be redeemed within this period; any unused coupon codes will expire after the Event ends. The early bird coupon code is applicable to any color of Freo Z Ultra or Freo Z Ultra bundle. The range of colors available for users to choose depends on the colors in stock for Freo Z Ultra or Freo Z Ultra bundle.
  • Usage: Enter the coupon code when purchasing the Freo Z Ultra or Freo Z Ultra bundle on the Narwal official website or Amazon to enjoy the corresponding discount. Only one coupon code can be used per order.

 

Additional Terms

Eligibility:

  1. The Event is open to U.S. citizens or residents on us.narwal.com who are at least 18 years of age or of legal age as of September 6, 2024 (Pacific Time, PT) and are capable of entering into a legally binding contract with Narwal.

Coupon Restrictions:

  1. Each coupon code may be used only once, cannot be redeemed for cash and cannot be combined with other offers or promotions. To use multiple coupons, separate orders must be placed.
  2. Coupon codes are confidential and must not be shared with others.

Refund Policy:

If you purchased the Early Bird Offer but did not use the coupon during the third phase, you can proactively contact our customer support team at support.na@global.narwal.com to request a refund. The Narwal team will process your refund by 24:00 (PT) on October 31, 2024. Narwal team will refund all users who did not use their Early Bird coupons by 24:00 on November 31, 2024, and the refund will be returned to the original payment account.

Refunds for orders placed during the Freo Z Ultra launch event will be based on the amount actually paid.

For orders including free gifts, the gifts must be returned with the order for a refund to be processed. Refunds will not be processed if the gifts are not returned.

  1. Free Gifts:
  2. Free gifts are not redeemable for cash or discounts. They cannot be combined, transferred, substituted, discounted, chosen, or upgraded.

 

General Terms

1. For any issues encountered during the promotion, please contact support.na@global.narwal.com for assistance.

2. Due to shipping restrictions, non-delivery areas include the entire Northwestern Province, Yukon Province, and part of the postal code area. Please refer to our shipping policy for details.

3. To the fullest extent permitted by applicable law, we reserve the right to modify the Event rules or cancel the Event at any time. We also reserve the right to exclude any participant from the promotion in the event of fraud or abuse.

4. Participation in the promotion constitutes acceptance of these terms and conditions. Narwal's decisions are final and binding. No correspondence or appeals will be considered. Narwal reserves the right to the final interpretation of this promotion.

5. All orders placed during the Event must comply with Narwal's Terms of Use and return & refund policy.

6. The promotion does not apply to wholesale or distributor orders.

7. Participants must adhere to all applicable laws and regulations.

8. All coupons are limited and available on a first-come, first-served basis. Any matters not expressly covered will be handled according to Narwal's final interpretation.

9. Narwal is not responsible for any delays or issues caused by factors including but not limited to network transmission failures.

10. Narwal shall not be liable for any direct or indirect losses or damages incurred by any party, including participants, in connection with or arising from actions or omissions related to this promotion.

11. Data Privacy: Before participating in this promotion, please carefully read our Privacy Policy (insert link). By choosing to participate in this promotion, you agree to the collection and use of your data in accordance with our Privacy Policy.

12. Event-Specific Rules: Narwal has established specific rules for each promotion. In the event of any inconsistency between these specific event rules and the general terms and conditions of the promotion, the specific event rules shall take precedence.

13. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT GUARANTEED WARRANTY OF ANY KIND, AND NARWAL HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCTS, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. NARWAL SHALL NOT BE RESPONSIBLE FOR ANY LOSSES OR DAMAGES DIRECTLY OR INDIRECTLY INCURRED BY ANY PARTY INCLUDING THE CUSTOMER IN CONNECTION OR ARISING FROM ACTS OR OMISSIONS OR IN ANY WAY RELATED TO THIS PROMOTION.THE CUSTOMER AGREES TO DISCHARGE AND RELEASE NARWAL FROM ANY LIABILITIES AND CLAIMS (INCLUDING FROM BREACH OF CONTRACT, TORT, NEGLIGENCE OR ANY OTHER CAUSE OF ACTIONS AT LAW OR EQUITY) ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS PROMOTION OR TO THE CUSTOMER’S ENTRY IN THE PROMOTION.

All reviews

Customer Reviews

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Exceeds my expectations

This robot is a large upgrade from the x ultra with tons of new features that make the process of using the robot seamless, and the fact that I am able to view a live feed and control the robot from that live feed is amazing and one of the features I had hoped was included.