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  1. Confirm whether other household members or neighbors signed for the package
  2. Contact FedEx, UPS or USPS if it has not been delivered when expected.
  3. Please contact Narwal support( within 3 days if you didn't receive the lost package.
No, addresses cannot be changed after the order has been shipped. Please make sure you fill in the right shipping address before submitting the order.

Due to delivery reasons, the following US areas are temporarily not shipped:

American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Puerto Rico, Alaska, and Hawaii.

If you have any questions, please feel free to Narwal support (!

Our shipping methods include FedEx, UPS, USPS, and FBA.
Typically, it will take 1-3 business days to ship after receiving an order.
You will receive a shipping notification email once the order was shipped. Due to different shipping options used by different products, items in your order may be sent in different packages, so they may not be delivered at the same time.

Your package will be sent as soon as possible after you place the order.

The delivery time will take approximately 3 - 7 days, depending on the shipping destination.

Deliveries might be delayed by unusual circumstances such as so-called "Acts of God", including floods, tornados, blizzards, swarms of locusts, or extended lockdowns. As always, we will strive to get your Narwal to you as quickly as possible.

Returns and Replacements

We provide a 30-day Unconditional Return (for non-human damage) & a 1-year Limited Warranty to registered purchasers from our official websites and channels. After-sales support and service are handled directly by Narwal.
Please contact Narwal support for troubleshooting solutions via, Narwal support will get back to you as soon as possible and guide you to get the rest process started.
Refunds will be provided 2-3 days after receiving a returned product. If you have any further questions, please feel free to reach out to Narwal support.
Yes, all accessories and the original packaging are required for any returns and refunds. A penalty may be imposed if any accessories are missing.


We do offer discounts for veterans, educators, or medical professionals. If you’re looking for additional savings, please contact Narwal support at

Kindly note that these specific discounts cannot be used with other discounts offered through our official website.

Our website supports paying by credit card, Paypal, and Klarna installment payment.

If you are being charged a handling fee, it is likely you are using a credit card from a non-U.S/non-Canadian area. Please check your IP address and contact your bank for confirmation.

If you have any questions, please feel free to contact Narwal support team via chat, email, or phone.