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What happens if my package gets lost?

Confirm whether other household members or neighbors signed for the package Contact FedEx, UPS or USPS if it has not been delivered when expected. Please contact Narwal support( within 3 days if you didn't receive the lost package.

Can I change the delivery address after the order has been shipped?

No, addresses cannot be changed after the order has been shipped. Please make sure you fill in the right shipping address before submitting the order.

Shipping Area in the US

Due to delivery reasons, the following US areas are temporarily not shipped: American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Puerto Rico, Alaska, and Hawaii. If you have any questions, please feel free to Narwal support (!

Shipping Methods

Our shipping methods include FedEx, UPS, USPS, and FBA.

How long does it take to ship?

Typically, it will take 1-3 business days to ship after receiving an order.

Will everything be in one package?

You will receive a shipping notification email once the order was shipped. Due to different shipping options used by different products, items in your order may be sent in different packages, so they may not be delivered at the same time.

How long will it take to get my order?

Your package will be sent as soon as possible after you place the order. The delivery time will take approximately 3 - 7 days, depending on the shipping destination. Deliveries might be delayed by unusual circumstances such as so-called "Acts of God", including floods, tornados, blizzards, swarms of locusts, or extended lockdowns. As always, we will strive to get your...